Answered By: Caprice Roberson
Last Updated: Jul 10, 2015     Views: 64

If you've having trouble viewing an online streaming video provided by the library, try the following:

  • If you're trying to access the video from off-campus, be sure you're logging in with the correct information. It's the same information you use to access Canvas, your NSHE # and password.
  • Occasionally, videos will not play correctly when viewing them with Internet Explorer. Try using another browser, such as Chrome or Firefox.
  • If you're clicking on an outside link to view the video (such as one given to you by your professor) try searching the title of the film you are viewing directly in the database it came from. Most videos will be found in the Films on Demand or Alexander Street Press video collections.

If none of the above troubleshoots work, Ask a Librarian.


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